My Journey

A timeline of my professional experience and educational background, showcasing my growth and expertise in web development and business leadership.

ExperienceAccount ManagementClient Relations

Account Manager

CyberVadis

Remote

Jul 2025 - Present

Manage vendor/client portfolios to drive timely completion of CyberVadis security assessments
Primary escalation point of contact for complex client issues
KPI monitoring and outreach optimization for improved client satisfaction
Cross-functional collaboration with sales, support, and technical teams

KPI MonitoringSecurity

ExperienceOnboardingCustomer Success

Senior Onboarding Executive

CyberVadis

Remote

Aug 2024 - Jul 2025

Led onboarding and premium support for enterprise clients
Coordinated with Customer Success, Finance, and Legal teams
CRM-driven tracking and best-practice enablement
Developed streamlined onboarding processes reducing time-to-value

CRMProcess Improvement

ExperienceEntrepreneurshipLeadership

Founder & CEO

WebLoft Studio

London, Ontario, Canada

Oct 2022 - Present

Founded and lead WebLoft Studio, a digital solutions company specializing in modern web development
Architect comprehensive digital solutions that drive business growth and operational efficiency
Manage client relationships and oversee project delivery from concept to deployment
Lead technical strategy and business development initiatives

Web DevelopmentBusiness Strategy

EducationWeb DevelopmentReact

Diploma in Web Development & Internet Applications

Fanshawe College

London, Ontario, Canada

Sep 2022 - Apr 2024

Comprehensive program covering modern web development technologies
Hands-on experience with React, Node.js, and database management
Project-based learning with real-world applications

Node.jsDatabase

ExperienceTechnical SupportCustomer Service

Customer & Technical Support Specialist (Samsung)

iAdvize Inc

Remote

Aug 2021 - May 2024

Provided technical support for Samsung products and services
Resolved complex customer issues through multiple communication channels
Maintained high customer satisfaction ratings
Collaborated with engineering teams to escalate and resolve technical issues

SamsungProblem Solving

ExperienceCustomer ServiceAviation

Passenger Service Agent

Delta Airlines

San Salvador, El Salvador

Nov 2020 - Aug 2021

Assisted passengers with check-in, boarding, and baggage services
Resolved travel-related issues and provided customer support
Maintained compliance with airline safety and security protocols
Handled international flight operations and documentation

International Operations

EducationComputer ScienceAlgorithms

Bachelor's Degree in Computer Science

University of El Salvador

San Salvador, El Salvador

Mar 2017 - Jan 2023

Strong foundation in computer science principles and algorithms
Software engineering methodologies and best practices
Data structures, algorithms, and system design

Software Engineering

Kevin Ortega Rodriguez

Full Stack Developer & Solutions Architect

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